We’ll take a load off you.
Think about what gets in the way of you doing what you love with your business. That’s where we come in.
From virtual receptionists and other customer-centered services to back-office expertise, our U.S.-based team is ready and excited to respond when you call. Whatever the size of your business, we support your work so you can pursue your passion.
Virtual Receptionist
The easiest way to lighten your load and increase your productivity. We fit seamlessly into your typical call flow and treat your clients, customers and patients just like you would.
Data Entry
Sometimes it’s a business-critical function. Sometimes it’s a giant (but necessary) chore. If it’s important to you, it’s important to us, and we have the fleet-fingered people to fill in where you can’t.
Research
Research can be a big part of the daily demands on your time—we’re talking to you, attorneys and physicians. Call us for support.
Appointment Scheduling
Appointments are the source of your current and future business. We’ll schedule appointments using your current calendar.
Frequently Asked Questions
We often get asked many questions about how answering services work, what they do, and how much they cost and is it good for my business. Below are answers to some frequently asked questions and some information based on what we offer here.
Our virtual receptionist services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our virtual receptionist team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! A virtual receptionist service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, schedule appointments, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
We have access to bank full of local and toll free numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our plans start at 100 minutes of call time per month. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.